Frequently Asked Questions
Flight Claim FAQs
Clear answers before you start your claim.
What is ClaimCatalyst?
ClaimCatalyst helps travelers pursue eligible flight compensation claims for delays, cancellations, denied boarding, and certain baggage-related issues. The service handles the claim process and airline communication on the customer's behalf.
What types of flight problems can I claim compensation for?
Depending on the applicable passenger-rights law and circumstances, you may be able to claim compensation for flight delays, cancellations, denied boarding, or certain baggage problems.
How do I know if my flight is eligible for compensation?
Eligibility depends on factors such as your flight route, departure or arrival location, delay or cancellation circumstances, airline responsibility, and the passenger-rights rules that apply to your journey.
How much flight compensation can I receive?
The amount depends on the applicable law, flight distance, disruption type, and circumstances of your case. ClaimCatalyst states that eligible claims can be worth up to €600.
Does ClaimCatalyst charge an upfront fee?
No. ClaimCatalyst operates on a no-win, no-fee basis, meaning customers do not pay upfront to submit or have their claim reviewed. A fee is taken only when compensation is successfully recovered.
What percentage does ClaimCatalyst charge?
ClaimCatalyst currently advertises a 20% success fee and states that the fee is deducted from compensation recovered.