When Airlines Close Valid Claims Without Explanation
A valid Air France disruption claim was marked closed with no reference number or notification. We forced a reopening and escalated to litigation.
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Real cases that show how airlines respond and how we push claims to a real outcome.
A valid Air France disruption claim was marked closed with no reference number or notification. We forced a reopening and escalated to litigation.
Iberia rejected a valid EU261 delay claim citing weather. We tested the legal standard and escalated to a successful outcome.
Pegasus ignored a valid claim without acknowledgment. We advanced the case to legal enforcement in a favorable jurisdiction.
A Dutch court ruled that Turkish Airlines could not replace EU261 cash compensation with frequent flyer miles where no valid waiver was signed.
Air Canada ignored a valid downgrade claim until litigation in New York secured compensation under the Montreal Convention.
Wizz Air cycled through inconsistent defenses after a denied boarding claim, but pre-litigation escalation in Germany forced full EU261 compensation payment.
Garuda Indonesia denied five EU261 claims, citing a real security incident as an extraordinary circumstance. The evidence didn't meet the legal standard required to excuse payment. The case is now headed to Dutch courts.
Swiss Airlines delayed a passenger's baggage for a month, then used Swiss domestic law to dodge Montreal Convention baggage compensation. The case shows how airlines exploit enforcement gaps and how passengers can still recover what they're owed.
A valid Cathay Pacific baggage claim recovered only a fraction of expenses not due to airline resistance, but due to missing documentation. Under the Montreal Convention, you can only recover what you can prove.
Uzbekistan Airways blocked a valid UK261 claim by demanding notarization under Uzbek law a requirement that doesn't exist under UK261. The case is now filed for litigation in the UK.
A default judgment was won against Qatar Airways in Florida for wrongful denied boarding but collecting it proved nearly impossible. Winning in court isn't the same as getting paid when the airline's assets are held beyond the court's reach.
Kenya Airways acknowledged a UK CAA verdict in favor of a passenger's UK261 claim then simply didn't pay. A CAA verdict is advisory, not binding, and enforcement requires taking the airline to court.
TAP Air Portugal cancelled a Lisbon-Berlin flight the day after a Portuguese strike ended, then cited the strike as an extraordinary circumstance. The strike was over and TAP's own cabin crew were among the strikers.
Foreign airlines that appear judgment proof often aren't. Ticket sale money flows through IATA's global settlement system before reaching the airline and in the right jurisdiction, that receivable can be garnished to enforce a compensation judgment.
Winning a court judgment doesn't guarantee payment it depends on where the airline's assets are and whether that country recognizes the ruling. Within the EU, enforcement is nearly seamless. Outside it, the picture fragments quickly.
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Sarah Johnson
From London
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From Milan
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Frequently Asked Questions
Clear answers before you start your claim.
ClaimCatalyst helps travelers pursue eligible flight compensation claims for delays, cancellations, denied boarding, and certain baggage-related issues. The service handles the claim process and airline communication on the customer's behalf.
Depending on the applicable passenger-rights law and circumstances, you may be able to claim compensation for flight delays, cancellations, denied boarding, or certain baggage problems.
Eligibility depends on factors such as your flight route, departure or arrival location, delay or cancellation circumstances, airline responsibility, and the passenger-rights rules that apply to your journey.
The amount depends on the applicable law, flight distance, disruption type, and circumstances of your case. ClaimCatalyst states that eligible claims can be worth up to €600.
No. ClaimCatalyst operates on a no-win, no-fee basis, meaning customers do not pay upfront to submit or have their claim reviewed. A fee is taken only when compensation is successfully recovered.
ClaimCatalyst currently advertises a 20% success fee and states that the fee is deducted from compensation recovered.