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Terms Of Services
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Terms Of Services
  1. Introduction
    ClaimCatalyst helps passengers claim compensation for airline delays, cancellations, denied boarding, and lost luggage. By using our services, you agree to the following terms.
  2. Eligibility
    To use our service, you must be the affected passenger or have the authority to act on behalf of the passenger.
  3. Services Provided
    ClaimCatalyst will handle the compensation process on your behalf, including communication with airlines and legal action if necessary. We aim to secure compensation for qualifying claims according to applicable laws and regulations. The time to resolve a claim may vary depending on the complexity and the airline’s response. We will keep you informed of any significant updates but cannot guarantee specific timelines.
  4. Fees
    Our services are provided on a no-win, no-fee basis. If we successfully secure compensation, we will deduct a service fee from the amount received. If we do not secure compensation, you owe us nothing.
  5. Passenger Obligations
    You agree to provide accurate and complete information related to your claim, including booking details, correspondence with the airline, and any other relevant documentation. You authorize us to act on your behalf throughout the compensation process. We respect your privacy and will handle your data in accordance with our Privacy Policy. Your information will be shared with airlines and legal representatives as necessary to process your claim.
  6. Cancellation
    You can cancel our services at any time before we secure compensation, but once we secure compensation, the service fee will apply.
  7. Limitation of Liability
    While we strive to obtain compensation, we cannot guarantee success. We are not liable for any losses or damages arising from unsuccessful claims or delays in the process.
  8. Governing Law
    These Terms of Service are governed by the laws of Estonia. Any disputes will be handled in the jurisdiction of Estonia.
  9. Changes to Terms
    We reserve the right to modify these Terms at any time. Changes will be posted on our website and will apply to all users after posting.