EU Regulation 261/2004 covers compensation claims for passengers experiencing flight disruptions, including delays, cancellations, and denied boarding. These claims apply to situations where the airline is responsible for the disruption, (not “force majeure” events where the airline is not at fault) with compensation amounts determined based on the distance of the flight and the length of the delay. The regulation aims to protect passenger rights and ensure fair treatment in cases of travel inconvenience caused by the airline.
Who is covered by EU Regulation 261/2004?
The rules apply to any flight that is:
Traveling to an EU/EEA member state on an airline that is headquartered in that country. (see table for clarification)
| Itinerary | EU Airline | Non-EU Airline |
|---|---|---|
| From inside the EU to inside the EU | Covered | Covered |
| From inside the EU to outside the EU | Covered | Covered |
| From outside the EU to inside the EU | Covered | Not Covered |
| From outside the EU to outside the EU | Not Covered | Not Covered |
All European Union/European Economic Area Countries including Iceland, Norway and Switzerland, as well as outer EU regions such as French, Portuguese and Spanish overseas territories are all covered under EU regulation 261/2004.
Compensation Rates
Passengers are eligible for compensation if their final destination arrival is delayed by 3 hours or more, with the compensation amount depending on the length of the total journey.
Requirements
Valid Booking: Passengers must have a valid booking or reservation for the affected flight.
Arrival Time: Compensation is based on the actual arrival time at the final destination.
Check-In Time: Passengers also must check-in at the airport on time for their flight.
What Kind of Delays are Airlines Responsible For?