The Canadian Transportation Agency (CTA) has established a set of rules for flight delays and cancellations, which apply to flights operated by airlines that fall under its jurisdiction. These regulations aim to ensure passengers are treated fairly and compensated appropriately when experiencing travel disruptions.
Who is Covered by CTA Regulations?
The rules apply to any flight that is:
Compensation Rates
Passengers are entitled to compensation based on the length of the delay upon arrival at their final destination. The rate for large airlines is given first and smaller airlines is included in parentheses:
Requirements
Valid Booking: Passengers must have a valid booking or reservation for the affected flight.
Arrival Time: Compensation is based on the actual arrival time at the final destination.
Check-In Time: Passengers also must check-in at the airport on time for their flight.
What Kind of Delays are Airlines Responsible For?
Covered by Canadian Transportation Agency:
Delays, cancellations due to:
Not Covered by Canadian Transportation – Force Majeure
Delays, cancellations due to: