The Brazilian National Civil Aviation Agency (ANAC) has established a set of rules for flight delays and cancellations, which apply to flights operated by airlines that fall under its jurisdiction. These regulations aim to protect passengers’ rights and provide compensation when experiencing travel disruptions.
Who is Covered by ANAC Regulations?
The rules apply to any flight that is:
Compensation Rates
Passengers are entitled to compensation based on 2 categories. The first one is in the case of overbooking. In this case, the compensation structure is as follows:
In the case of a delay that lasts for 4 hours or more you have 3 options:
Additional Rights
In addition to becoming eligible for compensation after being delayed by 4+ hours, there are additional rights that kick in depending on how long your delay is.
Requirements
Valid Booking: Passengers must have a valid booking or reservation for the affected flight.
Arrival Time: Compensation is based on the actual arrival time at the final destination.
Check-In Time: Passengers also must check-in at the airport on time for their flight.
What Kind of Delays are Airlines Responsible For?
Covered by ANAC Regulations:
Delays, cancellations due to:
Not Covered by ANAC Regulations – Force Majeure
Delays, cancellations due to: