Step 1: Determine Eligibility for Flight Compensation

Assistance For Delay/Cancellation

To check if you qualify for compensation from Alaska Airlines due to overbooking, here’s a simplified guide:

1. On an overbooked flight, the airline should first check to see if there is anybody that will voluntarily be removed from the flight, usually for a deal of a flight voucher or cash, as well as a seat on the next available flight.

• Do not be afraid of negotiating with them.  Be sure to clarify the complete package before you agree to anything.  
• This includes:
  • Confirming the next flight they will book you on.
  • The cash or voucher compensation total (airline+meal voucher)
  • Hotel stay (if applicable)
  • If they are unable to find any volunteers, then they will move on to involuntary bumping.

1. If you are involuntarily bumped from a flight, then you are entitled to compensation in line with Department of Transportation’s Regulations.

• 200% of One-Way Fare: If the airline arranges alternative transportation that arrives at your destination within one to two hours (for domestic flights) or one to four hours (for international flights) of your originally scheduled arrival time.
• 400% of One-Way Fare:  If the airline arranges alternative transportation that arrives at your destination more than two hours later (for domestic flights) or more than four hours later (for international flights) than your originally scheduled arrival time.

1. DO NOT accept travel vouchers from the airline.  They are legally required to pay you cash compensation.  Sometimes they will negotiate with you and give you a greater value through vouchers than what you would be expected to receive in cash.  You can choose this option if you like, but keep in mind that these vouchers usually expire, so be mindful of your future travel plans.

***It is important that you get a Denied Boarding Form from the gate agent.  This document is really important because it proves that you were denied boarding and shows how it affected your trip.  Unlike other flight problems where you can get evidence from different places, you can’t prove denied boarding without this form.

Assistance For Delay/Cancellation

If your flight has been delayed or canceled, Alaska Airlines is not liable to provide cash compensation.  For this, ClaimCatalyst can not help, you must reach out directly to the gate agent or another airline representative at the time of delay/cancellation.  Alaska Airlines has pledged to help in other ways in accordance with their Customer Service Commitment:

• Meal Voucher: If your flight is delayed by three hours or more due to circumstances within Alaska Airlines’ control, they offer a reasonable meal to each ticketed guest at the airport, subject to vendor availability.

• Hotel Accommodations: For overnight stays due to cancellations or significant delays caused by circumstances within Alaska Airlines’ control, they will provide complimentary hotel accommodations, including round-trip ground transportation.
• Rebooking Guarantee: In controllable situations such as delays, cancellations, or diversions, Alaska Airlines will place you on the next available flight at no extra charge.
• Compensation Options: In case of delays or cancellations caused by factors within Alaska Airlines’ control, you can choose between a discount code of at least $50 valid for one year on a future Alaska Airlines flight or at least 2,000 Mileage Plan miles.

Step 2: Reaching Out to Alaska Airlines and Filing a Compensation Claim

Alaska Airlines Contact: 1 (800) 503-0101

Direct Support Routes:

Contact Us Page: Check the phone numbers provided on Alaska Airlines’ Contact page to see both domestic and international phone numbers. 

Chat Services: Use Alaska Airlines’ chat service provided on their Contact page or text them at 82008.

Leave Feedback: If you would like to leave feedback regarding a recent flight, fill out the necessary Form.  Additionally, if you would like to request a Mileage credit for your account, please fill out this Form.

Alaska Airlines Social Media Contacts:

Facebook

Twitter

Instagram

ClaimCatalyst’s Simplified Solution: At ClaimCatalyst, we make sure getting your flight compensation from Alaska Airlines is easy and rewarding. We’re all about making things simpler for you, aiming to maximize what you get back without any hassle.

Step 3: Follow-Up on Your Claim

After contacting Alaska Airlines to determine your eligibility and filing a compensation claim, it’s crucial to maintain open communication channels. Unfortunately, there may be instances where airlines, including Alaska Airlines, initially ignore or delay responding to your claim. This is where persistent follow-up becomes essential. By staying in touch and monitoring your claim’s progress, you can address any potential attempts to ignore or delay the claim promptly. While airlines may sometimes require additional information or time to process claims, your persistence can ensure your claim is not overlooked. Your commitment to follow-up can play a significant role in expediting your claim and securing the compensation you deserve.

Step 4: Seeking Legal Help Through ClaimCatalyst

If your compensation claim with Alaska Airlines proves unsuccessful or the airline remains unresponsive, you may find yourself in need of legal assistance. However, hiring lawyers can be expensive and time-consuming. It’s crucial not to let the waiting game with Alaska Airlines drag on, as there is a statute of limitations on filing airline compensations. This is where ClaimCatalyst steps in. Our team of experienced legal professionals specializes in flight compensation claims, understanding the intricacies of dealing with airlines like Alaska Airlines. By entrusting your case to ClaimCatalyst, you can ensure that your claim is pursued efficiently and effectively, without the burden of high legal costs.