Step 1: Determine Eligibility for Flight Compensation

To check if you qualify for compensation from Air Canada due to a flight delay or cancellation, here’s a simplified guide:

1. Information Disclosure 

• Air Canada must inform affected passengers about the reason for the delay, cancellation, or denial of boarding.
• During a delay, Air Canada is required to provide status updates to passengers every 30 minutes until a new departure time is set or alternate travel arrangements are made.

1. Jurisdiction:  As long as your flight is operated by Air Canada, it MUST adhere to the standards put forth by the Canadian Transportation Agency.
2. Compensation Rates

• If the delay is between 3 and 6 hours – $400
• If the delay is between 6 and 9 hours – $700
• If the delay is more than 9 hours – $1000

1. Valid Booking: Make sure you have a valid booking or reservation for the affected flight.

Arrival Time: Compensation is based on your actual arrival time at your final destination, not the departure time.

Step 2: Reaching Out to Air Canada and Filing a Compensation Claim

Air Canada International Contact: 1 (866) 529-2079 Direct Support Routes: Contact Us Page: Use the dropdown menu on Air Canada’s Contact page, and select your country from the dropdown menu to find the local phone number.Apply for a Refund: Aside from the compensation figures, mandated by the CTA, if you incurred any other expenses as a result of your disrupted travels, fill out the Form in Air Canada’s feedback section and select Refund Request.  Additionally, check the other categories for miscellaneous issues.

Make a Claim: Check the eligibility of your canceled or delayed flight to see if it qualifies for compensation under the CTA regulations using their online Form and enter your name and ticket number.

Air Canada Social Media Contacts:

Facebook

Twitter

Instagram

ClaimCatalyst’s Simplified Solution: At ClaimCatalyst, we make sure getting your flight compensation from Air Canada is easy and rewarding. We’re all about making things simpler for you, aiming to maximize what you get back without any hassle.

Step 3: Follow-Up on Your Claim

After contacting Air Canada to determine your eligibility and filing a compensation claim, it’s crucial to maintain open communication channels. Unfortunately, there may be instances where airlines, including Air Canada, initially ignore or delay responding to your claim. This is where persistent follow-up becomes essential. By staying in touch and monitoring your claim’s progress, you can address any potential attempts to ignore or delay the claim promptly. While airlines may sometimes require additional information or time to process claims, your persistence can ensure your claim is not overlooked. Your commitment to follow-up can play a significant role in expediting your claim and securing the compensation you deserve.

Step 4: Seeking Legal Help Through ClaimCatalyst

If your compensation claim with Air Canada proves unsuccessful or the airline remains unresponsive, you may find yourself in need of legal assistance. However, hiring lawyers can be expensive and time-consuming. It’s crucial not to let the waiting game with Air Canada drag on, as there is a statute of limitations on filing airline compensations. This is where ClaimCatalyst steps in. Our team of experienced legal professionals specializes in flight compensation claims, understanding the intricacies of dealing with airlines like Air Canada. By entrusting your case to ClaimCatalyst, you can ensure that your claim is pursued efficiently and effectively, without the burden of high legal costs.