Step 1: Determine Eligibility for Flight Compensation

To check if you qualify for compensation from Aeroflot due to a flight delay, cancellation or overbooking, here’s a simplified guide:

1. Flight Departure: Ensure your flight departed from an EU, EEA, or UK airport. Even if your flight was with a non-EU/EEA airline but left from one of these airports, you may still qualify.
2. Timing: Your flight must have experienced a delay of more than three hours upon your arrival at your destination. If your flight was canceled less than 14 days before its scheduled departure, you may also be eligible.
3. Aeroflot’s Responsibility: You can claim compensation if the delay or cancellation was within Aeroflot’s control, such as technical issues, crew shortages, or scheduling problems.
4. Valid Booking: Make sure you have a valid booking or reservation for the affected flight.
5. Arrival Time: Compensation is based on your actual arrival time at your final destination, not the departure time.

***If you were denied boarding to your flight, It is important that you get a Denied Boarding Form from the gate agent.  This document is really important because it proves that you were denied boarding and shows how it affected your trip.  Unlike other flight problems where you can get evidence from different places, you can’t prove denied boarding without this form.

Step 2: Reaching Out to Aeroflot for Flight Compensation

Aeroflot Contact: 8 (800) 444-5555 (toll free Russian number)

Direct Support Routes:

Call from Website: For immediate assistance, connect via the Contact Us page and scroll to the bottom and select “Call from Website” or “Order a Call Back” and fill in your phone number.

Make a Claim: Go to the Contact Us page and scroll down to “Create a Support Request” and select the reason for your request from the dropdown menu.

Aeroflot Social Media Contacts:

Facebook

Twitter – EN

Twitter – RU

Instagram – EN

Instagram – RU

ClaimCatalyst’s Simplified Solution: At ClaimCatalyst, we make sure getting your flight compensation from Aeroflot is easy and rewarding. We’re all about making things simpler for you, aiming to maximize what you get back without any hassle.

***As Aeroflot and other Russian airlines do not publicly disclose a standard compensation framework for delays and cancellations, ClaimCatalyst will advocate for our customers by engaging directly with the airline. However, without publicly available guidelines, we cannot guarantee compensation outcomes.

1. In case of flight irregularities (delay/cancellation), aircraft replacement or other unexpected circumstances, passengers are eligible for either a single free of charge phone call or fax transmission.
2. In the event of delays of more than four hours, passengers (independent of the flight class and «OK Status» of their ticket«) are eligible for meals and drinks corresponding to the waiting time and the time of day (either breakfast, lunch or dinner).
3. Drinks will be offered for delays of two hours or more.
4. If the delay is six hours or more during the night, or eight hours or more during the day, Aeroflot provides checked-in passengers (or with «OK Status») with hotel accommodation plus catering services and transfer to and from the hotel.

Step 3: Follow-Up on Your Claim

After contacting Aeroflot to determine your eligibility and filing a compensation claim, it’s crucial to maintain open communication channels. Unfortunately, there may be instances where airlines, including Aeroflot, initially ignore or delay responding to your claim. This is where persistent follow-up becomes essential. By staying in touch and monitoring your claim’s progress, you can address any potential attempts to ignore or delay the claim promptly. While airlines may sometimes require additional information or time to process claims, your persistence can ensure your claim is not overlooked. Your commitment to follow-up can play a significant role in expediting your claim and securing the compensation you deserve.

Step 4: Seeking Legal Help Through ClaimCatalyst

If your compensation claim with Aeroflot proves unsuccessful or the airline remains unresponsive, you may find yourself in need of legal assistance. However, hiring lawyers can be expensive and time-consuming. It’s crucial not to let the waiting game with Aeroflot drag on, as there is a statute of limitations on filing airline compensations. This is where ClaimCatalyst steps in. Our team of experienced legal professionals specializes in flight compensation claims, understanding the intricacies of dealing with airlines like Aeroflot. By entrusting your case to ClaimCatalyst, you can ensure that your claim is pursued efficiently and effectively, without the burden of high legal costs.

*Czech Republic: To ensure your claim remains valid, it’s important to inform your airline about a flight delay within 6 months of the delay occurring. Once notified, your claim remains active for a period of 3 years.

**Germany: In Germany, the limitation period ends on the last day of the third year following the flight disruption. For instance, if your flight was disrupted on 22/03/2018, the limitation period for this particular flight would conclude on 31/12/2021.

***Sweden: The limitation period in Sweden is subject to renewal each time a claim is made. This means that for subsequent claims, the limitation period extends to 3 years from the date of the last claim filed.