Turkish Civil Aviation Authority Regulations (SHY)

The Turkish Civil Aviation Authority (SHY) has established a set of rules to protect passengers’ rights during flight delays, cancellations, and denied boarding. These regulations apply to flights operated by airlines that fall under SHY’s jurisdiction and aim to provide fair treatment and compensation for passengers facing travel disruptions.

Who is Covered by SHY Regulations?

The rules apply to any flight that is:

• Operated by a Turkish airline or
• Departing from an airport in Turkey

Compensation Rates

Overbooking and Cancellation (within 14 days of departure) Compensation:

Compensation is determined based on the distance of the flight and whether it is domestic or international.

• For domestic flights:
  • Below 1500 km: €100
  • Above 1500 km: €200
• For international flights:
  • Below 1500 km: €250
  • Between 1500 km and 3500 km: €400
  • Above 3500 km: €600

Additional Rights

Additional rights are also determined by the distance of the flight:

• Below 1500 km: 2+ hour delay
• Between 1500 km and 3500 km: 3+ hour delay
• Above 3500 km: 4+ hour delay

Once the delay threshold has been met for your journey, you are then entitled to the following services:

• Any time: Communication (2 phone calls, faxes, or emails)
• Between 2-3 hours: Drinks
• Between 3-5 hours: Meals (breakfast or lunch)
• After 5+ hours: Additional drinks, snacks, and meals
• After 5+ hours: The option to cancel your journey and receive a full refund instead of the airline booking a new itinerary to your destination
• Overnight stays: Hotel accommodation including transport to and from the hotel

Requirements

Valid Booking: Passengers must have a valid booking or reservation for the affected flight.

Arrival Time: Compensation is based on the actual arrival time at the final destination.

Check-In Time: Passengers also must check-in at the airport on time for their flight.

What Kind of Delays are Airlines Responsible For?

Covered by SHY Regulations:
 Delays, cancellations due to:

• Airline error
• Airline strikes
• Technical issues within the airline’s control.

Not Covered by SHY Regulations – Force Majeure
Delays, cancellations due to:

• Weather conditions
• Security risks
• Political unrest
• External factors beyond the airline’s control