Step 1: Determine Eligibility for Flight Compensation

To check if you qualify for compensation from Air Serbia due to a flight delay, cancellation or overbooking, here’s a simplified guide:

1. Flight Departure: Ensure your flight departed from an EU, EEA, or UK airport. Even if your flight was with a non-EU/EEA airline but left from one of these airports, you may still qualify.
2. Timing: Your flight must have experienced a delay of more than three hours upon your arrival at your destination. If your flight was canceled less than 14 days before its scheduled departure, you may also be eligible.
3. Air Serbia’s Responsibility: You can claim compensation if the delay or cancellation was within Air Serbia’s control, such as technical issues, crew shortages, or scheduling problems.
4. Valid Booking: Make sure you have a valid booking or reservation for the affected flight.
5. Arrival Time: Compensation is based on your actual arrival time at your final destination, not the departure time.

***If you were denied boarding to your flight, It is important that you get a Denied Boarding Form from the gate agent.  This document is really important because it proves that you were denied boarding and shows how it affected your trip.  Unlike other flight problems where you can get evidence from different places, you can’t prove denied boarding without this form.

Step 2:Reaching Out to Air Serbia for Flight Compensation

Air Serbia Contact: 0800 111 528 (Serbia) +1 (718) 725-8642 (USA)

Direct Support Routes:

Contact Us Page: To find the local number for your country, navigate to the Contact Us page and select “View phone numbers”.

Chat Services: Write Air Serbia a message by navigating to the Contact Us page and selecting “Write to us”.

Make a Claim: For eligible concerns, fill out the necessary form in Air Serbia’s Feedback section and select “Complaint”.

Air Serbia Social Media Contacts:

Facebook

Twitter

Instagram

ClaimCatalyst’s Simplified Solution: At ClaimCatalyst, we make sure getting your flight compensation from Air Serbia is easy and rewarding. We’re all about making things simpler for you, aiming to maximize what you get back without any hassle.

***For flights that are not encompassed by EU Regulation 261, the subsequent guidelines apply:

1. 1. Flight Delays:
      Assistance: Meals, refreshments, communication facilities; hotel and transport if overnight stay needed. Compensation: Full refund for delays over 5 hours if the flight no longer serves travel plans. 
   2. Flight Cancellations:
      Options: Refund or rerouting at earliest convenience or later date. Assistance: Meals, refreshments, communication facilities; hotel and transport for overnight stays. 

      Compensation: €250 to €600, based on flight distance, with 50% reduction for certain rerouting scenarios. No compensation for cancellations notified well in advance or due to extraordinary circumstances. 

   3. Denied Boarding (Overbooking):
      Compensation: €250 to €600, based on flight distance, with possible 50% reduction for rerouted flights not exceeding specified arrival delays. Options: Refund or rerouting at earliest convenience or at a later date. 

      Assistance: Meals, refreshments, communication facilities; hotel and transport if needed. 

Step 3: Follow-Up on Your Claim

After contacting Air Serbia to determine your eligibility and filing a compensation claim, it’s crucial to maintain open communication channels. Unfortunately, there may be instances where airlines, including Air Serbia, initially ignore or delay responding to your claim. This is where persistent follow-up becomes essential. By staying in touch and monitoring your claim’s progress, you can address any potential attempts to ignore or delay the claim promptly. While airlines may sometimes require additional information or time to process claims, your persistence can ensure your claim is not overlooked. Your commitment to follow-up can play a significant role in expediting your claim and securing the compensation you deserve.

Step 4: Seeking Legal Help Through ClaimCatalyst

If your compensation claim with Air Serbia proves unsuccessful or the airline remains unresponsive, you may find yourself in need of legal assistance. However, hiring lawyers can be expensive and time-consuming. It’s crucial not to let the waiting game with Air Serbia drag on, as there is a statute of limitations on filing airline compensations. This is where ClaimCatalyst steps in. Our team of experienced legal professionals specializes in flight compensation claims, understanding the intricacies of dealing with airlines like Air Serbia. By entrusting your case to ClaimCatalyst, you can ensure that your claim is pursued efficiently and effectively, without the burden of high legal costs.

*Czech Republic: To ensure your claim remains valid, it’s important to inform your airline about a flight delay within 6 months of the delay occurring. Once notified, your claim remains active for a period of 3 years.

**Germany: In Germany, the limitation period ends on the last day of the third year following the flight disruption. For instance, if your flight was disrupted on 22/03/2018, the limitation period for this particular flight would conclude on 31/12/2021.

***Sweden: The limitation period in Sweden is subject to renewal each time a claim is made. This means that for subsequent claims, the limitation period extends to 3 years from the date of the last claim filed.