Step 1: Determine Eligibility for Flight Compensation

To check if you qualify for compensation from Condor due to a flight delay, cancellation or overbooking, here’s a simplified guide:

1. Flight Departure: Ensure your flight departed from an EU, EEA, or UK airport. Even if your flight was with a non-EU/EEA airline but left from one of these airports, you may still qualify.
2. Timing: Your flight must have experienced a delay of more than three hours upon your arrival at your destination. If your flight was canceled less than 14 days before its scheduled departure, you may also be eligible.
3. Condor’s Responsibility: You can claim compensation if the delay or cancellation was within Condor’s control, such as technical issues, crew shortages, or scheduling problems.
4. Valid Booking: Make sure you have a valid booking or reservation for the affected flight.
5. Arrival Time: Compensation is based on your actual arrival time at your final destination, not the departure time.

***If you were denied boarding to your flight, It is important that you get a Denied Boarding Form from the gate agent.  This document is really important because it proves that you were denied boarding and shows how it affected your trip.  Unlike other flight problems where you can get evidence from different places, you can’t prove denied boarding without this form.

Step 2:Reaching Out to Condor for Flight Compensation

Condor Contact: +49 (0) 6171 6988920 (DE) +49 (0) 6171 6988907(Whatsapp)

Direct Support Routes:

Contact Us Page: Explore Condor’s FAQs on the Help and Contact page

Chat Services: For immediate assistance, connect via WhatsApp or through one of their many social media accounts.

Make a Claim: For eligible concerns, fill out the necessary form in Condor’s Claims section and select “Make a compensation claim for a delay”.

Condor Social Media Contacts:

Facebook

Twitter – DE

Twitter – US

Instagram

ClaimCatalyst’s Simplified Solution: At ClaimCatalyst, we make sure getting your flight compensation from Condor is easy and rewarding. We’re all about making things simpler for you, aiming to maximize what you get back without any hassle.

Step 3: Follow-Up on Your Claim

After contacting Condor to determine your eligibility and filing a compensation claim, it’s crucial to maintain open communication channels. Unfortunately, there may be instances where airlines, including Condor, initially ignore or delay responding to your claim. This is where persistent follow-up becomes essential. By staying in touch and monitoring your claim’s progress, you can address any potential attempts to ignore or delay the claim promptly. While airlines may sometimes require additional information or time to process claims, your persistence can ensure your claim is not overlooked. Your commitment to follow-up can play a significant role in expediting your claim and securing the compensation you deserve.

Step 4: Seeking Legal Help Through ClaimCatalyst

If your compensation claim with Condor proves unsuccessful or the airline remains unresponsive, you may find yourself in need of legal assistance. However, hiring lawyers can be expensive and time-consuming. It’s crucial not to let the waiting game with Condor drag on, as there is a statute of limitations on filing airline compensations. This is where ClaimCatalyst steps in. Our team of experienced legal professionals specializes in flight compensation claims, understanding the intricacies of dealing with airlines like Condor. By entrusting your case to ClaimCatalyst, you can ensure that your claim is pursued efficiently and effectively, without the burden of high legal costs.

*Czech Republic: To ensure your claim remains valid, it’s important to inform your airline about a flight delay within 6 months of the delay occurring. Once notified, your claim remains active for a period of 3 years.

**Germany: In Germany, the limitation period ends on the last day of the third year following the flight disruption. For instance, if your flight was disrupted on 22/03/2018, the limitation period for this particular flight would conclude on 31/12/2021.

***Sweden: The limitation period in Sweden is subject to renewal each time a claim is made. This means that for subsequent claims, the limitation period extends to 3 years from the date of the last claim filed.